Common Queries About PlayFantasyHub

Frequently Asked Questions – Fantasy Cricket

Get Started

Where can I obtain the PlayFantasyHub.com app for my mobile device?

Access PlayFantasyHub.com by downloading the app from the following platforms:

For Apple mobile users, get the official app from the App Store.

Android users can download the official app from the PlayFantasyHub.com website.

How do I sign up on PlayFantasyHub.com?

Access PlayFantasyHub.com by downloading the app:

Apple mobile users can download the official app from the App Store.

Android users should acquire the official app from the download link on the PlayFantasyHub.com website.

Once downloaded and installed, click 'Join' to create an account. Provide the following details during sign-up:

Name

Mobile number

Email

State (place of residence)

Username and password

Login & Registration

What should I do if I suspect unauthorized use of my PlayFantasyHub.com account?

You will receive email notifications for all transactions. If you notice any discrepancies, contact [email protected] and promptly reset your password.

How can I log in if I forgot both my authenticated mobile number and email ID?

[You will receive email notifications for each transaction. If you encounter issues with a transaction, contact [email protected] to reset your password.

What should I do if I forgot my password?

If you forgot your password, follow these steps:

Access the login screen, enter your username, and select "Forgot Password."

A link to reset your password will be sent to your registered email ID.

Use the link in the email to reset your password and log in with the updated password.

If you don't see an email from PlayFantasyHub.com in your inbox, check your promotions, spam, and junk folders.

I can't log in with my cell phone number. How can I do that?

You cannot log in with your cell phone number. If you have forgotten your username, please send your e-mail address, phone number, or other account-specific information to [email protected]. Alternatively, you can use your Facebook or Google ID to log in to your PlayFantasyHub.com account.

I didn't get my OTP. What should I do?

You should receive an OTP within 30 seconds after entering your cell phone number; if you do not receive an OTP, the problem may be that

The entered cell phone number may not be correct.

Your cell phone may be out of network coverage.

If you are in an area with poor network coverage, please wait for one minute.

If you have not received OTP after waiting for a while, please contact [email protected].

How do I reset my password?

Follow the steps below to reset your password.

Open the 'Settings' section of the app.

Click on the 'Change' password.

Enter the current and new password to reset.

If you registered using social network credentials (e.g., Facebook, Google), you cannot change your password on PlayFantasyHub.com. You must log in to your social network provider and change your password there.

How do I activate an account that is no longer active on PlayFantasyHub.com?

Your PlayFantasyHub.com account may be deactivated if during a routine account screening the audit team discovers that your PAN card is not verified by PlayFantasyHub.com. In such a case, your account will be marked as suspended.

In such cases, you will need to write to [email protected] and provide your PAN card details; your account will be reactivated once your PAN details are verified by PlayFantasyHub.com.

Can I delete my PlayFantasyHub.com account?

Unfortunately, you cannot delete your PlayFantasyHub.com account yourself. If you wish to delete your account, please email us at [email protected].

Can I create more than one account on PlayFantasyHub.com?

No, it is not allowed to create more than one account on the PlayFantasyHub.com app.

What actions can be taken if a minor is found playing on PlayFantasyHub.com?

Playing on PlayFantasyHub.com is not allowed for minors. All users are required to complete verification through their PAN and Bank Account. However, if you observe any suspicious behavior from other users, please report it to us by contacting [email protected].

Is it possible for individuals under 18 to play?

We regret to inform you that individuals under 18 cannot participate in the game. Please adhere to the current age restrictions.

Can residents of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, or Nagaland play?

Residents of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu, and Nagaland are not allowed to participate in the paid version of the fantasy game due to their respective state laws. Cash games on PlayFantasyHub.com are restricted for residents of these states. However, you can still enjoy playing free games to test your gaming skills.

Why is a PAN card required for PlayFantasyHub.com account verification?

As taxes are deducted on the withdrawal of winning amounts, providing PAN card details is mandatory.

Mobile Verification

To complete mobile verification, follow these steps:

Click the settings icon in the bottom right corner.

Access the cell phone number section.

Enter the 10-digit cell phone number.

Request an OTP.

Enter the received OTP.

Mobile phone authentication is now complete.

Email Authentication

To complete email authentication, follow these steps:

Click the settings icon in the bottom right corner.

Access the Email section.

Enter your email ID.

Request OTP.

Enter the received OTP.

Email authentication is now complete.

Bank Account Verification

To complete bank account verification, follow these steps:

Click the settings icon in the bottom right corner.

Access KYC.

Enter the account number, account name, and IFSC code correctly. (NRE accounts are not allowed.)

Upload a copy of the canceled check.

Bank account is now verified.

PAN Card Verification

To complete PAN card verification, follow these steps:

Click on the setting icon on the right bottom.

Access KYC.

Upload a copy of the PAN card.

This completes the verification process for the bank account.

PAN

You have not uploaded a full image of the original PAN card.

As the PAN card is mandatory for the verification process and transactions on PlayFantasyHub.com, please upload a clear and full image of your original PAN Card.

If you are uploading an E-PAN card for PAN card verification, please provide a full scanned image of the E-PAN card, including both front and back.

Details on the PAN Card do not match the details entered by you.

You may have entered an incorrect PAN.

The name on your bank account does not match the name on the PAN Card you uploaded.

Bank account

Wrong IFSC code entered.

The IFSC code can be found on the bank statement, checkbook, and passbook.

The image of the uploaded canceled check is not clear.

Upload a clear image of the canceled check. Please make sure that the account number, IFSC code, and your name are clearly visible. Please make sure that your name is clearly visible.

Bank account number does not match the number on the copy of the uploaded canceled check. The number does not match the number on the copy of the uploaded canceled check.

After submitting your documents
. PlayFantasyHub.com's verification process The verification process for
takes up to 5-7 working days to complete. This takes
You will be notified by e-mail when the verification process is complete. Updated by email.

Mobile

Entering a cell phone number that does not receive OTP will result in an OTP within 30 seconds, You must receive the OTP within 30 seconds. In the unlikely event that you do not receive it if you do not receive an OTP, please check the following:

The entered cell phone number is correct
.
Your cell phone is within the network coverage area
.
If you are in an area with poor network coverage, check the following. OTP can only be received when you are in an area with a good network. To receive OTP.

Already authorized mobile phone number Make sure that the mobile phone number entered in the authorization process is not already authorized. The mobile phone number entered in the verification process is not another PlayFantasyHub.com Check that it is not linked to another PlayFantasyHub.com account. Make sure it is not linked to an account The same cell phone number cannot be used for two accounts. It cannot be used for one account.

Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:

Email id entered is correct

Check in your Junk/Spam/Promotion folder

The same bank account cannot be registered more than once. PlayFantasyHub.com You cannot register for an account.
Make sure that the bank account details provided are unique. Make sure you are not authorized by PlayFantasyHub.com. .

Bank Account

Registering the same bank account multiple times is not possible on PlayFantasyHub.com. Each account must have a unique and verified bank account associated with it. Ensure that the provided bank account information is accurate and not already verified by PlayFantasyHub.com.

If you are using an outdated version of the application, you will be prompted to install the latest version for registration.

My Transactions

Deposits

How to Add Money to My PlayFantasyHub.com Account?

Add funds to your account using your linked PayTM account at Ulimatfantasy. You can add it to your app wallet.

Types of Cards That Can Be Used

Currently, you can only add money using your PayTM account. However, you can add funds to your PayTM Wallet using a credit/debit card.

What if I Don't Have a PayTM Account?

If you don't have a PayTM account at Urimatfantasy.com, you need a PayTM account to add money to your wallet. We are working on integration with other payment gateways.

Can I Link Multiple PayTM Accounts?

No, you cannot link multiple PayTM accounts to your PlayFantasyHub.com Wallet. PayTM accounts linked to the PlayFantasyHub.com app's wallet must be accessible and verifiable in your PlayFantasyHub.com account.

Added Money to My PlayFantasyHub.com Account

Money is instantly added to your PlayFantasyHub.com account wallet. If it does not appear within 30 minutes, contact us at [email protected].

Withdrawals

Steps to Withdraw Earnings

For withdrawal requests, follow these steps:

Log in to PlayFantasyHub.com application.

Click the balance icon in the top left corner of the app.

Click on the withdrawal box.

If you have a valid withdrawal account, enter the withdrawal amount.

All withdrawals are processed within one working day and will be transferred to the approved bank account.

KYC must be completed before withdrawal. Upload PAN card and bank details for verification.

Daily Withdrawal Limit

The minimum withdrawal amount is ₹100, and the maximum daily limit is ₹1,00,000.

You can make a maximum of three withdrawals per day.

Withdrawal to Another Person's Account

Withdrawals can only be made to the bank account linked during KYC. You cannot withdraw to another person's account.

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Withdrawal from PlayFantasyHub.com Wallet

Winnings are credited to your app wallet shortly after the live match. Transfer to your bank account is possible after bank account verification.

Tiebreaker in Prize Distribution

In case of a tie between two players, the prize money is distributed equally between both challengers.

Wallet Expiry

The amount in your app wallet will be transferred to your bank account if not done within the same financial year. Ensure timely verification to avoid forfeiture as per our 'Terms and Conditions'.

Delayed Winning Amount

If winnings are not credited within 24 hours, contact us at [email protected].

TDS Certificate Issuance

TDS certificate, if applicable, will be generated within 3 months from the winning date and emailed to your registered address.

Other Transactions

Is there a way to monitor the history of my transactions?

You can track your transaction history through the PlayFantasyHub.com mobile app by following these steps:

Tap on the balance icon located at the top left of the screen.

Review all recent transactions displayed in this section.

Utilize the available filters to locate specific transactions.

How do I interpret the transactions on my PlayFantasyHub.com account?

Different types of transactions on a user's PlayFantasyHub.com account are outlined below:

Deposit: Any instance where the user adds funds to their PlayFantasyHub.com account wallet is categorized as a 'deposit' transaction.

Won: Transactions associated with challenges won by the user can be viewed here.

Withdraw: Transactions involving the withdrawal of funds from a user's PlayFantasyHub.com wallet to their bank account are recorded here.

Lost: Transactions linked to challenges lost by the user are documented here.

Voided: Transactions tied to challenges that became void due to non-acceptance or match cancellations can be monitored here.

Is it possible to transfer money from one PlayFantasyHub.com account to another?

No, you cannot transfer the balance from one PlayFantasyHub.com account to another. The available balance can only be used for fantasy gaming or can be withdrawn through the linked bank account.

Understanding the PlayFantasyHub.com account balance.

You can track all transactions related to withdrawal or deposit into your PlayFantasyHub.com account anytime by clicking the Balance section on the top left of the app.

How can I comprehend my PlayFantasyHub.com wallet?

Your PlayFantasyHub.com wallet is categorized into two sections:

Deposit: All transactions involving the addition of funds to your PlayFantasyHub.com account will be listed under 'Deposit' in your wallet.

Withdraw: The balance available for transfer from your PlayFantasyHub.com wallet to your bank account will be displayed under this category.

How do I get a notification for my transaction?

For every successful transaction, an email confirmation will be sent to your registered email id. The email will also have the details about the Transaction and the amount.

How can the balance on my PlayFantasyHub.com account be checked?

The current balance appears under the balance icon on the top left of the screen. Click on the icon to get detail information about the transactions related to deposit and withdrawal, challenges won and lost.

What is the expiry date of the amount in my ‘Deposits’ Account?

In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with PlayFantasyHub.com account, provided that your PlayFantasyHub.com account has been already verified by PlayFantasyHub.com. In case you have not provided the bank account details or you have not completed the verification process for the PlayFantasyHub.com account, the amount will be forfeited by PlayFantasyHub.com. Hence it is a must to get your PlayFantasyHub.com account verified as early as possible.

Why have you refunded my challenge amount?

The Challenge amount is refunded under the following circumstances:

If the challenge card is not accepted by any of the opponents.

If the match is cancelled for which the card was created. This includes scenarios where the match is abandoned after it has started, or the match is abandoned without a single ball being bowled.

If none of the selected players plays match and team total score is Zero then Challenge is declared Void and money is refunded back to your wallet

When are the match points updated?

Points are updated in real-time through live score feeds as the match progresses. Although there might be occasional delays, rest assured that final scores and rankings will be updated on the challenge card once the match concludes.

Missing Player in PlayFantasyHub.com Squad

We source squad information from reliable third-party providers. If you notice a missing player, please email us the details along with the link. Player additions are processed up to 2 hours before the match, and no additions are allowed after this deadline.

Users can redeem only one ticket per pool/contest.
Users can redeem multiple tickets allotted to them for different pools in the same match.
Users cannot redeem more than 2 tickets in a day for any contest or match.
If a user is allotted multiple tickets for the same contest, they can redeem it for one team only. The entry fees for the 2nd team will be debited from their wallet balance.
If a user selects multiple teams to join a contest where they have a ticket, the 1st team will use the ticket, and subsequent teams will use the wallet balance.

How can I get in touch with PlayFantasyHub.com?

Currently, we do not offer an on-call service. We recommend checking our FAQ section to resolve your queries. If you cannot find a solution, feel free to contact us via email at [email protected].

How do I update my Email ID?

You can change your email ID on the PlayFantasyHub.com app by visiting the Settings section. If your previous email ID is already verified with PlayFantasyHub.com, please reach out to [email protected] to update it. The support team will send an OTP to your registered mobile number for verification. Enter the OTP on the Settings page along with the new email ID to complete the update. The new email ID will undergo the verification process with PlayFantasyHub.com.

How can I update my mobile number?

To change your mobile number on the PlayFantasyHub.com app, go to the Settings section. If your current phone number is already verified with PlayFantasyHub.com, contact [email protected] to update it. The support team will send an OTP to your registered email ID for verification. Enter the OTP on the Settings page along with the new mobile number to complete the update. The new mobile number will go through the verification process again with PlayFantasyHub.com. Note that the new phone number will be used for adding funds from the linked Paytm account to your PlayFantasyHub.com app wallet.

How do I change my BANK account?

If your phone number is already verified with PlayFantasyHub.com, contact [email protected] with the new bank account details. Once the support team deletes the previous details, you can add the new bank account details in the KYC section. The new bank details will undergo the verification process again with PlayFantasyHub.com.

How can I check if the bank account is verified on my PlayFantasyHub.com account?

If your bank account is verified by PlayFantasyHub.com , verified will appear
in green color in front of the bank account in the settings section.

Why am I not receiving any email from PlayFantasyHub.com on my registered Email ID?

Please check your ‘Spam’ Folder in the mailbox. Sometimes emails get directed to
your spam folder, in such case please mark PlayFantasyHub.com as ‘Not Spam’.
If you do not find any of the mails in the spam folder either,
kindly email us at [email protected] .

Kindly note : Please reverify the Email ID provided by you for any error

How to Disable Notifications from PlayFantasyHub.com

Follow the steps outlined below:

Click on the 'settings' icon at the bottom left of the app.

Access 'notifications.'

Choose the option to unsubscribe from notifications.

Guidelines for Creating a Strong Password for Your PlayFantasyHub.com Account

To establish a robust password, adhere to these recommendations:

Maintain a password length between 8 and 20 characters.

Combine numbers, special characters, and alphabets in your password.

Avoid using your mobile number, name, or date of birth in the password.

Keep your password confidential and secure.

Ensure you have the latest version of the app.

Do not reuse passwords from other websites or apps.

Change your password every three months for enhanced security.

For added security, request to log out from all devices by emailing us at [email protected].

Security Recommendations for Your PlayFantasyHub.com Account

Your account security is paramount. Follow these suggestions to safeguard your account:

Download the app only from official sources, such as the App Store for Apple users and the designated link on the PlayFantasyHub.com website for Android users.

Exercise caution with websites resembling PlayFantasyHub.com, and avoid sharing personal information.

Never share sensitive details like your password, OTP, or phone number. PlayFantasyHub.com will not request such information through calls.

Avoid using public devices to log in; if necessary, log out promptly and change your password if unauthorized access is suspected.

Enhance security by regularly resetting your password. Request logouts from all devices by emailing [email protected].

1. Transparency

Equal Opportunity For Everyone

All users follow the same rules and have access to the player database when creating challenges. PlayFantasyHub.com provides equal opportunities for all participants, regardless of background.

Deadline For Creating Challenge

The challenge creation deadline for all sports on PlayFantasyHub.com is until the match begins, preventing undue advantages.

Competitor Tracker

Check your challenge card's live feed to verify scores. The scoring section on the app allows cross-checking of points.

Declaring The Winner

PlayFantasyHub.com ensures user confidence by providing clear point calculations, transparent winning amounts, immediate processing of winning amounts, and reliable live score feeds from third-party providers.

2. Trust

Verified Users

PlayFantasyHub.com has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.

Safe & Secure Payments

We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.

3. Compliance with Laws

PlayFantasyHub.com is a skill-based fantasy sports mobile app that fully adheres to Indian laws.

Games of skill, like PlayFantasyHub.com, are legally recognized, exempt from Indian gambling legislation, including the Public Gambling Act of 1867. The Indian Supreme Court, in the cases of State of Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v. State of Tamil Nadu (AIR 1996 SC 1153), established that games predominantly dependent on a player's knowledge, training, attention, experience, and skill are classified as games of skill.

PlayFantasyHub.com offers user-created player vs. player fantasy Challenges, distinct from traditional fantasy sports where a user's lineup (Challenge) consists of one player rather than multiple players. There is no requirement to form a team of players, and there are no shortcuts for easy wins.

The described Challenges are games of skill, where the success of participants relies on their superior knowledge of cricket and other sports, understanding of player statistics, awareness of players' relative form, and their performance in specific conditions and formats (such as ODIs, test cricket, and Twenty20 in cricket fantasy games).

5. Responsibility

Protected User Information

Our users trust us completely with their personal details like PAN Card and Bank Details. We strive to ensure the safety and security of our user’s funds and information. Thus, we never disclose sensitive and personal information with any third parties.

Playing with Responsibility

Users below the age of 18 years are not allowed to play on PlayFantasyHub.com . Age verification is performed when the user submits his/her PAN Card.

Cashless Transactions

Cash Transactions are not allowed on PlayFantasyHub.com .

Referral Program

The Referral Program allows existing users to invite friends and family to join PlayFantasyHub.com.

When a current user invites a friend or family member, they receive a Referral bonus of Rs. 10.00 upon the referred user's first paid game.

A single user can invite a maximum of 5 friends or family members.

For example, if User A opens an account, they immediately receive a Signing Bonus of Rs. 20.00.
Now, if User A invites 5 more friends or family members, and they play their first paid game, User A's total wallet balance becomes 20 + 10 * 5 = Rs 70.00.
All cash bonuses expire within 14 days of crediting.

If your entered challenge or contest is left unaccepted or unfilled, PlayFantasyHub.com promptly refunds the entry fee to the user's respective wallet within 30 minutes of the match start.

In the event of a malfunction in a Game, Service, or any related systems, or due to any other error, all entry fees are eligible for a refund following a thorough inspection.

If a user makes a deposit, and the amount is not instantly credited to the PlayFantasyHub.com wallet, we recommend waiting for at least 15 minutes after the transaction.

Once you participate in a contest/challenge game, the entry fee is non-refundable. The contest/challenge will be settled based on the declared result.

In challenges/contests where the entry fee is not deducted from the correct heads, and if a user contacts the PlayFantasyHub.com support team providing sufficient evidence of an erroneous debit, we may refund the entry fee after a thorough inspection.

If a user's bank account is debited when attempting to top up the PlayFantasyHub.com wallet, and the payment to PlayFantasyHub.com fails or is delayed for any reason, it is recommended to contact the bank for a proper response. While our support team will assist in resolving the concern, we advise waiting for at least 15 minutes as Payment Gateways may take a few minutes to process transactions.

Frequently Asked Questions – Fantasy Cricket

Get Started

Login & Registration

Verification Process

Why the verification got rejected?

Documents submitted but awaiting certification.

My Transactions

Deposits

Withdrawals

Other Transactions

Ticket System Rules

Profile and Preferences

My Profile

Fair Play

Equal Opportunity For Everyone

Deadline For Creating Challenge

Competitor Tracker

Declaring The Winner

Verified Users

Safe & Secure Payments

Protected User Information

Playing with Responsibility

Cashless Transactions

Promotions And Offers

Refund Policy